AGENCY SCRIPT OS
Support ops skills
3 skills in this hub. Each is a named, versioned playbook served live to your editor; this page lists what each one does.
- Support Helpdesk Ops
as-support-helpdesk-opsDesign and operate a real support/helpdesk function, the tier model, SLA/SLO policy, queue + staffing math, macro library, escalation paths, QA + CSAT measurement, and a weekly support-health digest. Support is a retention lever, not a cost center.
- Support Hub
as-support-hubStand up and run a real customer-support function end to end. Pick the operating model, then route to helpdesk design/run, knowledge-base deflection, a live AI support agent, retention rescue, or a product-bug bridge, and assemble the pieces into one engagement plan. Human + AI-augmented; governed by grounded-only answers and no autonomous money movement.
- Support Knowledge Base
as-support-knowledge-baseArchitect a self-serve knowledge base / help center that deflects tickets, mine ticket trends for gaps, design a job-framed taxonomy, author articles to archetype templates, stand up the instrumented deflection funnel, and optionally ground an AI answer bot that cites and escalates. The job is to prevent the next 100 tickets of this shape, and prove it.